PakSupar Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy applies to PakSupar ("we", "us", "our"), the online gaming and sports betting platform accessible at paksupar.app. This policy describes how PakSupar collects, uses, stores, shares and protects personal information relating to users of the platform ("you", "the player").

This policy covers all data collected through the PakSupar website, any PakSupar mobile application, customer support communications and any other service operated under the PakSupar brand. It applies to all registered players and to visitors who browse the platform without creating an account.

By registering a PakSupar account or continuing to use the platform after this policy has been updated, you confirm your acceptance of the practices described here. If you do not agree with any part of this policy, you should discontinue use of the platform and contact support to arrange account closure.

PakSupar collects personal data through three main channels: information you provide directly, information generated automatically by your use of the platform, and information received from third-party partners such as payment providers.

Information You Provide Directly

• Your full name as it appears on your CNIC or other government-issued identity document.
• Your date of birth — used to verify that you meet the 18+ age requirement.
• Your mobile phone number — used for account security, OTP verification and, if you opt in, promotional notifications.
• Your email address — used for account communications, withdrawal confirmations and password recovery.
• Your payment account details — mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account information for IBFT transfers, or card details for Visa/Mastercard transactions. Card data is handled exclusively by PCI-DSS compliant payment processors and is never stored on PakSupar's servers.
• Identity documents — CNIC, utility bills or selfie photographs submitted during the verification process.

Information Generated by Platform Use

• Your betting and gaming history — every wager placed, game session, outcome and withdrawal request is logged to your account record.
• IP address and approximate geographic location — used for security monitoring and to detect unusual account activity.
• Device information — your device type, operating system, browser version and screen resolution, collected to optimise how the platform renders on your device.
• Session data — login times, session duration, pages visited and features used within the platform.
• Communication records — the content of any messages exchanged with PakSupar's support team, whether via live chat or email.

Information from Third Parties

Payment providers may confirm the status and details of transactions to PakSupar. Identity verification partners may confirm the authenticity of documents and return a verification pass/fail result. PakSupar does not receive raw financial data from these partners beyond what is necessary to complete the specific transaction or verification request.

Every piece of data PakSupar collects is used for one or more of the following legitimate purposes:

PakSupar does not use your personal data for any purpose not listed above without first obtaining your explicit consent. If PakSupar ever intends to use your data for a new purpose, you will be informed and given the opportunity to object before any such use begins.

PakSupar shares player data only where it is strictly necessary and only with the categories of third parties described below. Under no circumstances does PakSupar sell or rent your personal information to any party for commercial or marketing purposes.

Payment Processors: When you make a deposit or withdrawal, the relevant payment details are shared with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, a Pakistani bank for IBFT transfers, or a card processor for Visa/Mastercard. These processors operate under their own privacy policies and are bound by the same data protection standards PakSupar applies. PakSupar shares only the minimum data required to complete the specific transaction.

Identity Verification Partners: When verification is required, PakSupar works with specialist identity verification services. These partners receive the documents or data submitted for verification and return a result to PakSupar. They are contractually prohibited from using your data for any other purpose.

Game Software Providers: Some games on PakSupar are provided by third-party software companies. These providers may receive anonymised session data to support game operation and detect technical issues. They do not receive your name, contact details or payment information.

Law Enforcement and Regulatory Bodies: PakSupar will disclose personal data to government agencies, law enforcement or regulatory bodies where legally required to do so — for example, in response to a valid court order or where financial crime is being investigated. PakSupar will notify affected players of such disclosures where legally permitted to do so.

PakSupar uses cookies and similar tracking technologies to operate the platform, keep you logged in between sessions, and understand how players use the site so we can improve it. The categories of cookies used are as follows:

• Essential Cookies: These are required for the platform to function. They maintain your login session, remember your language and display preferences, and handle the secure transmission of data during deposits and withdrawals. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — for example, your preferred game categories or notification settings — so you do not have to reset them every visit. They improve the convenience of your experience without being essential to operation.
• Analytics Cookies: PakSupar uses anonymised analytics to understand which areas of the platform are used most, which games are most popular and where players encounter difficulties. This data is aggregated and cannot identify individual players. You may opt out of analytics cookies without affecting your ability to play.

PakSupar does not use third-party advertising cookies or tracking pixels that follow you across other websites. The cookies set by PakSupar are scoped to the paksupar.app domain only.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking functional or analytics cookies will not prevent you from playing but may reduce the personalisation of your experience.

PakSupar takes the security of your personal data seriously and maintains technical and organisational measures appropriate to the risks involved. The key security measures in place include:

• Encryption in Transit: All data transmitted between your device and PakSupar's servers is protected with 256-bit TLS (SSL) encryption. This applies to every interaction — login, deposit, withdrawal, game play and support communication.
• Encryption at Rest: Sensitive personal data stored in PakSupar's databases is encrypted at rest using industry-standard algorithms. This means that even in the unlikely event of a data breach, stored data would not be readable without the decryption keys.
• Access Controls: Access to systems containing personal player data is restricted to a small number of authorised PakSupar staff who require it for their specific roles. All access is logged and audited regularly.
• Payment Card Security: PakSupar does not store card numbers, CVV codes or expiry dates on its servers. All card transactions are handled directly by PCI-DSS compliant payment processors, and PakSupar receives only a tokenised reference for reconciliation purposes.
• Incident Response: In the event of a data security incident that affects player data, PakSupar will notify affected players as promptly as possible and will take immediate steps to contain the incident and prevent recurrence.

Data Retention: PakSupar retains your personal data for as long as your account is active. After account closure, data is retained for a minimum of five years to comply with financial record-keeping requirements under Pakistani law. Anonymised, aggregated data may be retained indefinitely for statistical purposes.

As a PakSupar player, you have the following rights in relation to your personal data. To exercise any of these rights, contact PakSupar at support@paksupar.app with the subject line "Data Rights Request". PakSupar will respond within 30 days.

• Right of Access: You may request a copy of all personal data PakSupar holds about you. This will be provided in a clear, readable format within 30 days of the request.
• Right to Correction: If any personal data PakSupar holds about you is inaccurate or out of date, you have the right to request that it be corrected. Most account details — name, phone number, email — can be updated directly in your account settings.
• Right to Deletion: You may request that PakSupar delete your personal data. This right is subject to legal retention obligations — for example, financial transaction records must be kept for five years. Where deletion is not possible in full, PakSupar will explain which data must be retained and why.
• Right to Restrict Processing: You may request that PakSupar restrict the use of your data while a dispute about its accuracy or the lawfulness of processing is being investigated.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Data Portability: You may request that PakSupar provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service if you choose.

Exercising any of these rights will not affect your ability to hold and use a PakSupar account, unless the specific right exercised (such as full data deletion) requires account closure as a consequence.

PakSupar may send you marketing communications about new games, promotions, bonuses and platform updates. These communications are sent only where you have opted in to receive them during registration or subsequently updated your communication preferences to allow them.

PakSupar sends marketing communications via email and, where you have provided consent, via SMS to your registered mobile number. The types of marketing content include:

• New game announcements and live casino additions.
• Deposit bonus and reload bonus offers.
• PSL and cricket betting promotions during active seasons.
• Cashback and loyalty reward notifications.
• Platform updates and new feature announcements.

Every marketing email from PakSupar includes a clearly labelled unsubscribe link at the bottom. Clicking this link removes you from the marketing list immediately — no confirmation steps, no re-confirmation emails. You can also update your preferences at any time in the notifications section of your PakSupar account settings.

Opting out of marketing communications does not affect transactional communications, which include deposit confirmations, withdrawal notifications, account security alerts and responses to your support queries. These are sent regardless of marketing preferences as they relate directly to the operation of your account.

PakSupar's platform is strictly for adults aged 18 years and over. PakSupar does not knowingly collect personal data from any person under the age of 18. The age verification process during registration is specifically designed to prevent minors from creating accounts.

If PakSupar becomes aware that personal data has been collected from a person under 18, the affected account will be closed immediately, all associated funds will be handled in accordance with the Terms and Conditions applicable to underage account closures, and all personal data relating to the minor will be deleted from PakSupar's systems as promptly as technically possible.

PakSupar uses certain categories of player data — specifically betting history, deposit frequency and session duration — to power the responsible gaming tools built into every account. This data is used in the following ways:

• To enforce deposit limits that you have set for yourself, so that attempts to deposit above your chosen limit are automatically declined.
• To display accurate session time reminders based on the actual time you have spent logged into the platform in the current session.
• To identify patterns in betting behaviour that may indicate problem gambling, so that PakSupar's responsible gaming team can reach out proactively if needed.
• To enforce cooling-off periods and self-exclusion decisions that you have activated in your account settings.

The use of betting history and session data for responsible gaming purposes is considered a legitimate interest of PakSupar as well as a legal obligation. This use is not subject to the standard opt-out available for marketing data, as it exists specifically to protect players.

For more information about the responsible gaming tools available to you, visit the Responsible Gaming page.

PakSupar does not include external links to third-party websites on its platform. Where game software is provided by third-party developers, the game runs within the PakSupar environment and does not redirect players to external websites during normal gameplay.

PakSupar is not responsible for the privacy practices of any third party, including payment providers' own platforms. When you access Easypaisa, JazzCash or another payment provider's application or website to complete a transaction, you are interacting with that provider's platform under their own privacy policy.

PakSupar may update this Privacy Policy from time to time. When material changes are made — changes that alter your rights or significantly change how your data is used — PakSupar will notify you by email to your registered address at least 14 days before the changes take effect.

For minor clarifications, corrections of errors or changes that do not materially affect your rights, PakSupar may update the policy without advance notice. The "Last Updated" date at the top of this page will always reflect when the most recent changes were made.

The current version of this policy is always available at paksupar.app/privacy-policy. We recommend bookmarking this page and reviewing it periodically, particularly if you use PakSupar regularly. Continued use of your account after any changes take effect constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to raise a concern about how your personal information is being handled, you can contact PakSupar through the following channels:

• Email: support@paksupar.app — include "Privacy" in the subject line for fastest routing to the right team.
• Live Chat: Available within your PakSupar account dashboard, 24 hours a day, seven days a week. For data rights requests, please also follow up with an email for a written record.

PakSupar will acknowledge all privacy-related queries within 48 hours and provide a full response within 30 days. Where requests require additional time due to complexity, PakSupar will inform you of the extended timeline before the 30-day deadline passes.

If you feel that PakSupar has not handled your personal data appropriately and has not resolved your concern satisfactorily, you have the right to escalate your complaint to the relevant data protection authority. PakSupar will assist with any such escalation process to the extent possible.